returns policy

RETURNS POLICY

At Skoubourg Valdemar we want you to be able to buy from us with confidence. We are happy to offer a full refund if you are not entirely happy with your purchase.

You have 14 days to return your items to ensure that you receive a full refund, whether you purchased your items in store or from the point that you received or collected your online order.

The item(s) just needs to be new, unused, in a saleable condition in its original packaging, and with all the labels, tags, any security devices or seals intact.

Please note: if you are returning an online purchase to us via the post, we can only offer you a refund and not an exchange. Your purchase can however be exchanged in any of our stores.

Please see our Terms and conditions for full details.

Non-Returnable Items

In some instances, we are sadly unable to offer refunds or exchanges. These include personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights.

As a guideline, the following examples are not covered by our returns policy:

Made to measure, altered, or personalised products

Made to order products

Newspapers, periodicals or magazines

Event tickets

Hampers

Food and drink

Flowers

Fragrance when delivered outside the UK

Opened CDs or DVDs

Beauty items and cosmetics that have been opened, tested or partially used

E-vouchers and gift cards

Headphones that have been opened, tested or partially used

All personalised products cannot be returned or refunded unless the item is faulty

or damaged

Please see our Terms and conditions for full details.

Promotions

Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid.

If the order contained a free promotional gift, the gift must be included with the return of any related items.

Please note, where promotions have been applied to online orders, you have 14 days to return any an item(s). Where promotions have been applied to items purchased in store, however, these must be returned within 7 days of purchase for an exchange only.

International Taxes, Duties and Delivery Charges

For orders shipped outside of the European Union, please note that we cannot return any taxes, duties or delivery charges associated with your order. You will be refunded the Tax Free price of the products returned.

Certain countries operate schemes for consumers to reclaim import taxes and duties, however this will require a specific application by you to your local government or authority. We are unable to support these applications or support the return of import taxes and duties in countries that do not offer this scheme.

Payment with eVoucher

eVoucher orders returned to store will be refunded to a Gift Card.

eVoucher orders returned by post will be refunded to an eVoucher.

Payment with Alipay

Alipay orders returned to store will be refunded to your Alipay account.

Alipay orders returned by post will be refunded to your Alipay account.

Payment with PayPal

PayPal orders returned to store will be refunded with a Gift Card.

PayPal orders returned by post will be refunded to your PayPal account.

Payment with Gift Cards

Gift Card orders returned to store will be refunded to a Gift Card.

Gift Card orders returned by post will be refunded to an eVoucher.

Refunds

We will endeavour to process your return on the day we receive your parcel, however, under some circumstances this could take up to 14 days. When the return is processed, you will receive an email confirming your refund. It will usually take five days from receipt of the email for your account to be credited, however some payment providers and payment types can take up to 14 days to credit your account.

Please note: we cannot be held responsible for anything lost or damaged in transit.

Please see our Terms and conditions for full details.